Reach the accounts that matter, respond when prospects come to you, and give your sales team the freight context they need to move the conversation forward.Reach the accounts that matter and respond when prospects come to you.
Outbound with Reach. Inbound with Relay. One freight-focused sales workflow.
Sometimes your team needs to pursue an account showing interest. Sometimes a shipper reaches out first. Commtrex gives providers tools for both sides of the conversation.
Use demand context and account information to start relevant outbound conversations with companies your team wants to pursue.
Respond to inbound interest, gather the information your team needs, and help qualify the opportunity before it gets lost in an inbox or voicemail.
Outbound works better when your team understands why an account may be relevant. Reach helps providers move from account intelligence into structured sales outreach without starting cold.
Try the outreach actions. Fictional account; control names subject to the current Reach interface.
Use AI-assisted calling to help work through targeted outreach while keeping the conversation grounded in the account, market, and freight context your team cares about.
Available calling workflows and controls depend on the provider's configuration.
Signal and provider data can give your team useful context about the account, the market, and the services attracting attention before a conversation starts.
Inbound inquiries do not always arrive with everything your team needs. Relay helps providers respond, gather useful freight requirements, and move qualified conversations toward the right next step.
Thanks for reaching out. I can help gather a few details for the team.
Step through the responses to watch the requirements build. Relay gathers details; pricing, capacity and commitments stay with your team. Fictional example.
The right questions depend on the service. Relay can help gather the operating information your team needs to understand the request and decide what should happen next.
Examples only. Production questions follow the supported request schema for each service.
Qualification means the request has enough structured context for the provider to evaluate it. It is not an approval of the buyer or a judgment that the opportunity is good.
Sales teams should not have to reconstruct a request from scattered emails, notes, calls, and form submissions. Keep the account, requirements, activity, and conversation context together as the opportunity develops.
Customer evaluating Chicago-area capacity for Q4.
Fictional example.
Relevant conversations can move into opportunity management so your team can track the request, follow up, coordinate next steps, and keep the commercial process organized.
Signal helps surface accounts showing relevant interest.
Reach or Relay helps move outbound or inbound demand into a conversation.
Relevant conversations can move into the provider's opportunity workflow.
Your team manages follow-up, requirements, and commercial progress from there.
Commtrex brings provider visibility, demand intelligence, sales engagement, and opportunity management together in one freight-focused workflow.
Build a presence shippers can discover.
Understand which accounts are showing interest.
Reach prospects and respond to inbound demand.
Keep opportunities and customer activity organized.
Sales & Engagement helps logistics providers act on demand through outbound and inbound sales workflows. Reach supports proactive outreach, while Relay helps respond to and qualify inbound interest.
Reach is the outbound sales-engagement capability within the Commtrex provider platform. It helps providers use account and demand context to organize outreach and start relevant sales conversations.
Relay is the inbound engagement capability within the Commtrex provider platform. It helps providers respond to inquiries, gather relevant freight requirements, and prepare the conversation for the appropriate next step.
Reach includes AI-assisted calling capabilities designed to help providers execute targeted outbound outreach. Available calling workflows and controls depend on the provider's configuration.
Qualification depends on the type of freight request. Relay can gather supported details such as service requirements, location, freight, equipment, volume, timing, and other information relevant to the provider's workflow.
No. Reach and Relay help providers execute and organize parts of the sales engagement process. Your team remains responsible for customer relationships, commercial decisions, pricing, capacity, and the sales process.
Relevant conversations can move into the provider's opportunity-management workflow, where the team can track requirements, follow-up, activity, and commercial progress.
Opportunity Management →Use Reach to pursue relevant accounts and Relay to respond when demand comes to you, with the freight context your team needs to move the conversation forward.
Outbound with Reach. Inbound with Relay.
