Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide directly, including:

  • Account Information: Name, email address, phone number, company name, and role when you create an account
  • Profile Information: Business details, facility information, and service capabilities
  • Transaction Data: Listings, requests, offers, bids, and messages exchanged through the Platform
  • Communications: Feedback, support requests, and survey responses

2. Information Collected Automatically

When you use our Platform, we automatically collect:

  • Device and browser information
  • IP address and approximate location
  • Pages visited, features used, and search queries
  • Referring URLs and navigation patterns

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the Platform
  • Match shippers with service providers
  • Process transactions and send related communications
  • Send notifications about listings, offers, and marketplace activity
  • Provide customer support
  • Analyze usage patterns to improve our services
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Other Users: Business information you make public on listings, profiles, and marketplace activity
  • Service Providers: Third parties that help us operate the Platform (hosting, analytics, email)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Object to or restrict certain processing
  • Data portability

To exercise these rights, contact us at support@commtrex.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings.

9. Third-Party Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised effective date.

12. Contact Us

For questions about this Privacy Policy, contact us at:

Commtrex, LLC
2245 Texas Drive, #300
Sugar Land, TX 77479
support@commtrex.com