As a follow-up, what can shippers expect in terms of service over the course of the next year? (Tony Hatch)

Abhbw 2010

We thought 2020 would be the new “base”, AKA “normal” year.

We were wrong.

If 2021 is a steadily, non-violent recovery year, then rail service, thanks to PSR (and the stage of PSR), and Capex and It – will be very good.