Are there any initiatives or projects that you are considering executing now, that you did not execute pre-COVID-19? (Lindsay English)

Lindsay English

This pause in out-of-office activities has been an opportunity for us to re-examine our product and how we can improve it for our customers. We are implementing improvements to our ETA algorithms, enhanced business analytics, new technologies to automate workflows, and a new customer support and ticketing system. We also have additional initiatives underway related to new technologies and ease of use enhancements. This is a result of our ongoing engagement with customers and business partners via video conferencing and online channels such as virtual events. Although how (and where!) many of us do our work has changed, the need to access accurate, real-time insights about rail shipments has not.