CSX Customer Advisory: Tropical Storm Florence Update

CSX is continuing to monitor the path of Tropical Storm Florence, and network assessment and recovery efforts for impacted areas are currently underway. During this time, our main priorities are the safety of our employees and meeting the needs of our customers.

CSX Transportation engineering crews are assessing the full impact on network infrastructure where and when it is safe to do so. Network operations have been restored in the following areas:

  • Rocky Mount, NC

  • Florida and lower Georgia into Charleston, SC

Further updates will be provided as impacted lines return to normal operation. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.

The CSX Customer Support team is available to provide additional details and answer questions regarding shipments. Call the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com. To automatically receive service advisory notifications, please register on www.shipcsx.com.