CSX Customer Advisory: CSX Activates Operational Plan for Hurricane Florence

CSX operations is currently monitoring the path of Hurricane Florence and has made extensive preparations for the potential impact of the storm. The extent of the effect this system will have on CSX operations is not yet known; however, several regional operating departments are making tactical plan changes and curtailments to proactively minimize the impact to rail traffic. At this time, please be advised that any shipments traveling through the I-95 corridor will experience delays.

The Hurricane Action Plan includes, but is not limited to, the following precautions and actions:

  • Storm path monitoring has been initiated for locations in the storm’s projected path to determine any potential impacts and actions needed.

  • Precautions are being made to insure equipment in the storm’s projected path and the surrounding areas are protected.

  • Engineering is actively preparing areas that will potentially be impacted,  prior to the storm making landfall.

During this process, the company’s priorities are the safety of our employees and infrastructure, and meeting the needs of customers. Further updates will be provided as necessary, as impacts from the path and intensity of Hurricane Florence become known. Intermodal customers should refer to Real-Time Service Advisories for intermodal-specific operational actions.

The CSX Customer Support team is available to field any questions should customers need more details. You may contact the Customer Support team at 1-877-ShipCSX (1-877-744-7279), option 4, then 2 for Intermodal assistance OR option 5, then 6 for Carload assistance. You may also submit a Shipment Problem Resolution request via www.shipcsx.com. To automatically receive service advisory notifications, please register on www.shipcsx.com.